Summary:

Redesigned observation workflows using video monitoring to reduce staffing strain and drive significant cost savings.

The Challenge

The system relied heavily on 1:1 bedside observers, creating staffing strain and escalating costs without a standardized approach.

What I Did

Led a cross-functional initiative to redesign observation workflows, implementing a “video monitoring first” model supported by clear criteria and operational alignment.

The Outcome

Reduced reliance on bedside observers and projected approximately $700K in annual cost savings while improving staffing efficiency.

Key Takeaway

Sustainable change happens when operational design aligns with how people actually work.