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Healthcare Operations

Reducing Observer Spend by $700k

Redesigned observation workflows using video monitoring to reduce staffing strain and drive significant cost savings across the system.

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Leadership 1 (5)
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Process Improvement

Improving Emergency Department Throughput

Led value stream analysis to identify delays and redesign workflows, reducing patient length of stay and improving care flow.

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Leadership & Transformation

Driving Engagement & Cultural Transformation

Designed and facilitated initiatives to improve team alignment, engagement, and leadership effectiveness across healthcare teams.

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Leadership Coaching 2
Leadership 1 (4)

Healthcare Operations

Improving Safety & Communication in OB Care

Led cross-functional value stream analysis to strengthen communication, improve patient flow, and enhance safety in Women & Children services.

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Customer Experience

Enhancing Customer Experience & Satisfaction

Led enterprise initiatives improving customer satisfaction to 86.7% and increasing first call resolution to 81% through process redesign, technology utilization, and team alignment.

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Leadership 1 (6)
Leadership Consulting 5

Process Improvement

Teaching Lean Six Sigma in Healthcare Systems

Trained and coached teams in process improvement methodologies, enabling sustainable operational improvements across departments.

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Leadership & Transformation

Aligning Systems with Human Behavior

Redesigned workflows by addressing the behavioral drivers behind inefficiency and bridging operational excellence with leadership and mindset.

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