Summary:

Improved performance by addressing the behavioral drivers behind inefficient systems.

The Challenge

Processes were designed without considering how people actually behave, leading to inconsistency and inefficiency.

What I Did

Analyzed the gap between intended workflows and real behavior, redesigning systems to better align with human patterns.

The Outcome

More consistent execution, improved performance, and stronger alignment between people and systems.

Key Takeaway

Systems don’t fail—misalignment between systems and behavior does.