Summary:

Identified delays and redesigned workflows to improve patient flow and reduce length of stay.

The Challenge

Patients experienced delays due to communication gaps and inefficient workflow between teams.

What I Did

Facilitated value stream analysis with clinical and operational teams to identify bottlenecks and redesign care flow processes.

The Outcome

Improved throughput and reduced patient length of stay, creating a more efficient and coordinated care experience.

Key Takeaway

Flow improves when communication and process are designed together—not separately.